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CreditWise Frequently Asked Questions
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CreditWise FAQs

Is CreditWise free?
CreditWise is 100% free! You won’t have to pay money to sign up for CreditWise or use any of its features.
How often does CreditWise update your credit score?
Your CreditWise credit score is updated as frequently as each week when you sign into your account. Learn more about the benefits of free credit monitoring with CreditWise.
Is CreditWise accurate?
CreditWise sources your credit information directly from your TransUnion credit report and shows your current VantageScore® 3.0 credit score, which is separate from a FICO® score. Your CreditWise score gives you a good indication of how you're currently doing with credit. You can use it to get an idea of what lenders may think of your credit profile.

If you don't think your information is right, review the information from your TransUnion credit report in the Report section of CreditWise. Detailed information on your opened and closed accounts, inquiries, personal information and public records that are reported to TransUnion is available. If you find a reporting error, click on the button that says "see something wrong?" to read some additional information and follow the instructions to have it corrected.

You can also go to AnnualCreditReport.com to get free copies of your credit reports annually. If you find a reporting error, you may file a dispute directly with the lender that reported it. Alternatively, you can also file a dispute with each credit bureau that reports the account with the error. Instructions for disputing an error are on AnnualCreditReport.com.
Is CreditWise safe?
Your CreditWise username, password and personal information are protected by 256-bit Transport Layer Security (TLS) protocol, which helps prevent unauthorized transfers of sensitive information. You may also take advantage of secure sign-in methods such as biometrics or two-factor authentication available via the CreditWise iOS and Android apps. CreditWise is a great way to stay on top of your credit score and get free access to your credit report.
How do I contact CreditWise?
Contact CreditWise with account questions, concerns, or troubleshooting via the mobile app help center.
Which credit bureaus does CreditWise use to report my score?
The CreditWise in-app experience, score and report all leverage your credit report from TransUnion®, one of the three major credit bureaus in the U.S. CreditWise also monitors your information at Experian® and sends you alerts if your credit file changes at either bureau.
What is the difference between the CreditWise score and a FICO® score?
FICO® is a different credit score model than the one we use for CreditWise, which is the TransUnion VantageScore 3.0 credit score. But both of these credit scoring models are based on similar key factors that lenders want to know about before offering you credit. How well you perform in these factors impacts your FICO and CreditWise scores. These factors are listed in your Grade Overview section and include:
  • Your history of making payments on time
  • The age of your credit accounts
  • How much credit you are using
  • Recent inquiries for credit
  • Recently opened new credit or loan accounts
  • How much credit you have available
Does CreditWise hurt your credit score?
CreditWise does not hurt your credit score. To access your credit information and show your current score, CreditWise uses soft inquiries which might do not show up on your credit report but have no impact on your credit score—regardless of how often you check it through CreditWise.
When does CreditWise update your score?
CreditWise will update your score as frequently as once a week when you sign in to your account. Because scores can fluctuate often as new information is reported, weekly updates give you a reliable look at consistent trends in how your score is changing. You’ll also receive instant alerts if there are changes to your underlying report, helping you stay on top of your credit.

Read more about when credit scores update in general.
How do I cancel CreditWise?
You can cancel your CreditWise service by selecting the "Cancel My Account" option on the Settings page.

General Credit FAQs

Why is my credit score important?
Lenders can use your credit scores and reports to decide whether to do business with you and on what terms. Your credit score can affect things like the interest rates you may get, what credit card options you’re offered, whether a landlord will rent you property and whether some employers will offer you employment.
What is a credit report?
A credit report is a detailed report of a person's credit history. It contains information like your history of paying loans and the status of your credit accounts. It gives a view of your financial habits, like how often you make payments on time, how much credit you have, and how much credit you're using. A credit report can also contain public record information, like bankruptcies, judgments, and liens that give lenders an idea of your obligations and financial status.

Lenders use credit reports to make lending decisions, like if they will loan you money, whether you continue to meet the required terms for your account, or what interest rates they can offer you.
Where can I learn more about my credit?
How can I get a copy of my full credit report?
Visit AnnualCreditReport.com to receive a free copy of your credit report annually from each of the three major credit reporting bureaus.
How can I monitor my credit for signs of identity theft or fraud?
We have 3 features that help you monitor your credit by tracking your Social Security number, scanning the dark web and sending you automatic alerts from two of the three major credit bureaus—for free. If you see something that looks wrong, CreditWise will tell you what to do next. Learn more about these 3 features.

CreditWise Servicing Issues FAQs

I'm having trouble accessing CreditWise through my mobile app.
Every now and then, CreditWise releases an essential update that you may need in order to log in. As a result, you may need to update your CreditWise or Capital One app through the App Store or Google Play Store . Just search for your app and select the Update prompt.
I'm having trouble accessing CreditWise through my Capital One app.
In the meantime, you can continue accessing CreditWise through the Capital One and CreditWise websites. You can also download the CreditWise app in the App Store or Google Play Store.