FAQ on How the COVID-19 Virus Situation Might Impact Your Finances
Frequently Asked Questions
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QUESTIONS ABOUT CREDIT

Why is my credit score important?
Lenders can use your credit scores and reports to decide whether to do business with you. Your credit score can affect the interest rates you can get, what lending and credit options you're offered, renting property, and if you're eligible for certain jobs. For more information about lenders and credit scores, click here.
What is a credit report?
A credit report is a detailed report of a person's credit history. It contains information like your history of paying loans and the status of your credit accounts. It gives a view of your financial habits, like how often you make payments on time, how much credit you have, and how much credit you're using. A credit report can also contain public record information, like bankruptcies, judgments, and liens that give lenders an idea of your obligations and financial status.

Lenders use credit reports to make lending decisions, like if they will loan you money, whether you continue to meet the required terms for your account, or what interest rates they can offer you.
Where can I learn more about my credit?
For more information about your credit score or report and ways to improve your creditworthiness, you can visit:
Capital One Financial Education.
How can I get a copy of my full credit report?
You can go to AnnualCreditReport.com to get a free annual copy of your credit report. It's a website that allows you to get a free copy of your credit report every 12 months from each of the three major credit reporting bureaus. Because CreditWise is powered by TransUnion, we recommend you pull your TransUnion credit report to review your data.
How can I monitor my credit for signs of identity theft or fraud?
We have 3 features that help you monitor your credit by tracking SSN, scanning the dark web, and sending you automatic alerts from two credit bureaus—for free. If you see something that looks wrong, CreditWise will tell you what to do next. Learn more about these 3 features.

QUESTIONS ABOUT CREDITWISE

What if I think this credit information is inaccurate?
If you don't think your information is right, review the information from your TransUnion credit report in the “Report” section of CreditWise. Detailed information on your opened and closed accounts, inquiries, personal information and public records that are reported to TransUnion is available. If you find a reporting error, click on the button that says "see something wrong?" to read some additional information and follow the instructions to have it corrected.

You can also go to AnnualCreditReport.com to get a free annual copy of your credit reports. If you find a reporting error, file a dispute first with the lender that reported it. If that doesn't solve the error, then file a secondary dispute with each credit bureau that reports the account. Instructions for disputing an error are on AnnualCreditReport.com.

AnnualCreditReport.com is a website that allows you to get a free copy of your credit report every 12 months from each of the three major credit reporting bureaus. Because CreditWise is powered by TransUnion, we recommend you pull your TransUnion credit report to review your data.
How do I cancel CreditWise?
You can cancel your CreditWise service by selecting the "Cancel My Account" option on the Settings page.
What is the difference between the CreditWise score and a FICO® score?
FICO® is a different credit score model than the one we use for CreditWise, which is the TransUnion VantageScore 3.0 credit score. But both of these credit scoring models are based on similar key factors that lenders want to know about before offering you credit. How well you perform in these factors impacts your FICO and CreditWise scores. These factors are listed in your Grade Overview section and include:
  • Your history of making payments on time
  • The age of your credit accounts
  • How much credit you are using
  • Recent inquiries for credit
  • Recently opened new credit or loan accounts
  • How much credit you have available

QUESTIONS ABOUT SERVICING ISSUES

I'm having trouble accessing CreditWise through my mobile app.
Every now and then, CreditWise releases an essential update that you may need in order to log in. As a result, you may need to update your CreditWise or Capital One app through the App Store or Google Play Store. Just search for your app and select the Update prompt.
I'm having trouble accessing CreditWise through my Capital One app.
Some customers are experiencing intermittent issues accessing CreditWise in the Capital One app on Samsung devices. We're aware of the issue and are working hard to get it up and running. In the meantime, you can continue accessing CreditWise through the Capital One and CreditWise websites. You can also download the CreditWise app in the Google Play Store.